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Customer Service and Shipping Information


The "Bill to" Address" is where the credit card statement is mailed.

The "Ship to" Address" is where you would like the package sent. (place of work, summer home, your mom, seamstress, etc.) You may also include any special requests or instructions in the customer shipping section of your on-line order and we will do our best to accommodate.  Large orders may require signature upon receipt. We are always happy to answer any questions about shipping. Please call or email before placing your order.   We find our customers prefer the post office. Orders within the United States:

Fabric Shipping Rates (includes books, patterns, etc.) Towel Shipping Guidelines: Costs below are estimated. We invoice at actual costs* Towels are not eligible for any free shipping offers since they are already highly discounted.
Order Value Fixed Shipping Fees Number of Towels Estimated Costs Method
  $0  to $39.99 $6.95   1 to 6 $7.95 First Class to Flat Rate Envelope
  $40 to $89.99 $8.95   7  to 12 $10.95 Regional Boxes (prices vary by zone)
  $90 to $149.99 $9.95   13 to 24 $14.95 Medium Flat Rate Box
  $150 and over Free!   25 to 32 $21.10 Large Flat Rate Box
More than 32 Best Way We use lowest cost UPS or USPS
  *Note:  $6.95 minimum and larger orders (generally over $100) may have additional insurance and/or signature confirmation added.
Canadian Shipments - Please contact us for Shipping Costs

Privacy Policy
If you use express check out, your order history will not be saved. If you created an account, you can log in and see your past orders. In both cases, WE NEVER STORE ANY CREDIT CARD INFORMATION. You will have to supply that with each order.
We respect and honor our customers' privacy. We NEVER sell, rent, share or otherwise disclose any of your personal data to other companies or individuals nor will they have access to your information including name, address, phone number, email address or order history. We are committed to our customer's privacy and take strict measures and precautions to insure such.

If you placed an order, you are NOT automatically enrolled in our email list. You MUST OPT-IN to our newsletter. We have three separate newsletters, so you can select which one(s) you would like to receive. You can unsubscribe anytime by clicking on the link provided each email.  We will not contact you, unless we have questions or problems with your order. For example, if we do not have enough yardage or the yardage is in 2 pieces.  
We are always happy to discuss our process and policy with any customer or potential customer.
Thank you for choosing us. We appreciate your support.

Tea Towels and Toweling Domestic Shipping Rates:
Since the towels/toweling are discounted, to be fair to everyone, shipping is calculated by weight and distance with a minimum of $6.95.  Please note, when placing an on line order the shipping rate will show as if you are ordering fabric.  We carefully weigh each order and compare shipping to offer our customers the best possible value. We will adjust the shipping charges on your invoice.


As a guideline for Towels:
The Post office now provides Regional A and B boxes.  The costs differ depending on where you are in the country.  Usually a Regional A box is less expensive than a Medium Flat rate box.  We use these when we can
.

Quilter Studio Return Policy:

We appreciate your business. Every order is important to us, so we carefully inspect and pack each order. Fabric and toweling- No returns on cut fabric. Should you receive a defective/incorrect piece of fabric please let us know and we will do our best to correct it. Fabric must be returned in the exact condition as shipped. This means the fabric has NOT been washed, no odors (pet, cigarette) etc. If it is our mistake we will reimburse you for return shipping. All returns must be made within 30 days from the day of purchase.

Towels:
Please inspect all towels carefully upon receipt and before washing or using. We cannot accept return of any towel that is not in the exact condition as shipped. This means the towel has not been washed, no odors (pet, cigarette), soil, etc.  If the towels are not what you expected, (color, weight) we will gladly accept the return (with the above conditions) and we will issue a credit for the cost of the towels or replace. Customer is responsible for all shipping fees. Sorry, no returns on patterns or  books due to copyright issues.

All items are shipped FOB Westminster, MA. If your items are damaged from shipping, file a claim immediately with the shipper (keep all packaging materials).  We strive for satisfied customers and welcome suggestions on how to improve our products and services.  Thank you for your patronage.

We do not accept International Orders at this time.

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