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Customer Service Policies

Return, Privacy, and Customer Satisfaction Policies


Privacy Policy
If you use express check out, your order history will not be saved. If you created an account, you can log in and see your past orders. In both cases, WE NEVER STORE ANY CREDIT CARD INFORMATION. You will have to supply that with each order.
We respect and honor our customers' privacy. We NEVER sell, rent, share or otherwise disclose any of your personal data to other companies or individuals nor will they have access to your information including name, address, phone number, email address or order history. We are committed to our customer's privacy and take strict measures and precautions to insure such.

If you placed an order, you are NOT automatically enrolled in our email list. You MUST OPT-IN to our newsletter. We have three separate newsletters, so you can select which one(s) you would like to receive. You can unsubscribe anytime by clicking on the link provided each email.  We will not contact you, unless we have questions or problems with your order. For example, if we do not have enough yardage or the yardage is in 2 pieces.  
We are always happy to discuss our process and policy with any customer or potential customer.
Thank you for choosing us. We appreciate your support.

Fabric


We appreciate your business. Every order is important to us, so we carefully inspect and pack each order.

We do not accept returns on cut fabric. Should you receive a defective or incorrect piece of fabric please let us know & we will do our best to correct it.

If there is less than a 1/2 yd left on the bolt we will add the small amount to your order.

Towels

Please inspect all towels carefully upon receipt and before washing or using. We cannot accept return of any towel that is not in the exact condition as shipped. This means the towel has not been washed, no odors (pet, cigarette, soil, etc).  If the towels are not what you expected, (color, weight) we will gladly accept the return within 30 days after you receive the towels (with the above conditions) and we will issue a credit for the cost of the towels or replace. Customer is responsible for all shipping fees.

Sorry, no returns on patterns or  books due to copyright issues.  All items are shipped FOB Westminster, MA. If your items are damaged from shipping, file a claim immediately with the shipper (keep all packaging materials). 

We strive for satisfied customers and welcome suggestions on how to improve our products and services.

Thank you for your patronage.

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